If you have Silverlight installed but see the prompt "To use this, please install Microsoft Silverlight"
please follow the steps below to resolve the issue.
How to Enable NPAPI plugins (Silverlight) - Windows only:
- Open Chrome and manually copy the following text to the browser address bar then press "enter": chrome://flags/#enable-npapi
- Click the Enable NPAPI setting.
- After that, click "Relaunch Now" at the bottom of your Chrome window.
Note: Closing and reopening Chrome is not sufficient, you must click the "Relaunch Now" button.
- Once Chrome relaunches, verify Silverlight is installed by browsing to
http://www.microsoft.com/getsilverlight/Get-Started/Install/Default.aspx
- If you see the message below, browse back out to ASA24 and continue as normal
- If you see the message below, Silverlight is not currently installed. Please click the "Click to Install" button to install Silverlight.